Train on existing knowledge bases e.g faq's and go live faster.
Minimal additional training data required, CognitiveQnA works with high accuracy on standard faq’s with a single question and answer pair.
No manual annotation of data, CognitiveQnA uses cutting edge algorithms to automatically annotate data, which can be fine-tuned.
Generate synthetic variants automatically to further improve accuracy using CognitiveQnA’s powerful paraphrasing algorithms.
Leverage the power of cutting edge deep learning algorithms.
Powerful paraphrasing capability which can generate logical variants automatically thus reducing the need for question variants.
Pre-bundled domain models boost the paraphrasing algorithms leading to greater breadth of coverage and increasing accuracy.
Bidirectional contextual spell checking algorithms coupled with acronyms dictionary which clean up user input leading to higher accuracy.
Human like conversations capability with context and disambiguation
Conversational memory retention capability which enables follow on human like contextual conversations.
Pre-bundled Domain Ontology which enables disambiguation capability for ambiguous queries with guided user support for clarification before giving a response.
Predictive typing capability with ranking which enables users to quickly narrow down on their exact query.
Service customers on their preferred channel on voice and text
Out of the box support for social messaging channels, web and mobile via easy to bundle SDK’s.
Out of the box support for voice across IOT (Alexa , Google Home), mobile, web and IVR (Twilio).
Support for channel specific responses to ensure best user experience.
Graceful in channel failover to human agents in case of failure
Graceful failover to human agents in case of unaddressable queries on text and voice (IVR).
Prebuilt integrations to popular customer service platforms like LiveChat , Zendesk*, Freshdesk*, Liveperson*.
Train AI models based on customer and agent interactions via the admin console to improve accuracy.
Craft guided conversational journeys via a web designer
Intuitive feature rich drag and drop conversational workflow designer to orchestrate simple and complex journeys with ease.
Support for scripting, web hooks, debuggers which enables building advanced conversational journey.
Collaborate in real time with business users and team members to rapidly prototype and develop conversational use cases.
Analyse and measure the performance of virtual bots.
Measure virtual bot metrics by users, sessions, conversations across channels.
Analyse conversation journeys via powerful visualisation tools to find out popular functionalities and user abandonment rate.
Improve virtual bot performance via conversation reports to identify failure rates and retain models.
On demand, scalable, secure infrastructure on AWS
Scalable, on demand, autoscale infrastructure hosted on proven AWS platform.
Multi tier, banking-grade security, compliance with industry standard best practices. AWS certified.
Industry standard data privacy practices with no sharing of user data and compliance to applicable privacy laws.
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