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The fastest way to automate your
customer support
CognitiveQnA is a AI powered customer service automation platform which handles customer queries without any human intervention. CognitiveQnA applies cutting edge deep learning algorithms to understand and comprehend customer queries in order to find the best answer to the question, thus enabling higher customer satisfaction, lower customer service costs and transforming customer service into a competitive advantage.
TRINITI.AI
CUSTOMER
SUPPORT
Transform
your customer support
in minutes
Enhance
customer engagement
and satisfaction
Scale
agent capacity and
lower cost
How does it work?
Intuitive tools help you configure your virtual bot in 10 mins
Create virtual bot
Build your own Conversation AI workspace for your virtual bot
Import QnA
Simply import a FAQ URL or weblink
Train Model
Simply train the data models and test your bot
Enable channels
Select a channel which you want your bot to be used in
Go live
Launch your bot to your users
Automate your customer support
Transform your customer service, reduce cost, happier customers
Reduce cost by 100%
CognitiveQnA handles all frequently asked questions, thus enabling you to scale with your customer support team
Increase customer satisfaction
CognitiveQnA responds instantly in realtime, avoiding the frustration wait times, leading to increased customer satisfaction
Engage customers, increase revenue
CognitiveQnA can guide customers to get more information on related products or services and even cross sell new products and accept leads leading to additional revenue lines
Go live in minutes, achieve high accuracy
No manual annotation, cutting edge deep learning algorithms
Minimal variants required
Minimal or none* additional training data required, CognitiveQnA works with high accuracy on standard FAQ's with a single question answer pair.
Automatic data annotation
No manual annotation of data CognitiveQnA uses cutting edge algorithms to automatically annotate data which can be fine-tuned.
Deep learning domain models
Pre bundled domain models boost the paraphrasing algorithms leading to greater breadth of coverage and increasing accuracy.
All you need for next gen virtual assistant
Natural conversations, design conversation journeys with OmniChannel capability
Conversation context
Conversational memory retention capability which enables follow on human like contextual conversations.
Conversation designer
Intuitive feature rich drag and drop conversational workflow designer to orchestrate simple and complex journeys and with ease.
OmniChannel capability
Out of the box support for social messaging channels, web and mobile via easy to bundle SDK’s
Automatic variants
Generate synthetic variants automatically to further improve accuracy using CognitiveQnA's powerful paraphrasing algorithms.
Spell checkers
Bidirectional contextual spell checking algorithms which correct user input leading to higher accuracy.
Disambiguation
Disambiguation capability for ambiguous queries with guided user flows for clarification before responding.
Failover to agents
Graceful failover to human agents in case for unclassified queries on both text and voice (IVR).
Analytics
Measure virtual bot metrics by users, sessions, conversations across channels.
Scalable & secure
Scalable, on demand, autoscale infrastructure hosted on AWS platform with banking grade security & data privacy.
Ready to supercharge your customer support
Try TRINITI for free for 30 days - No credit card required