Create natural conversational experiences
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CognitiveQnA is a AI powered customer service automation platform which handles customer queries without any human intervention. CognitiveQnA applies cutting edge deep learning algorithms to understand and comprehend customer queries in order to find the best answer to the question, thus enabling higher customer satisfaction, lower customer service costs and transforming customer service into a competitive advantage.
your customer support
agent capacity and
Intuitive tools help you configure your virtual bot in 10 mins
Build your own Conversation AI workspace for your virtual bot
Simply import a FAQ URL or weblink
Simply train the data models and test your bot
Select a channel which you want your bot to be used in
Launch your bot to your users
Transform your customer service, reduce cost, happier customers
CognitiveQnA handles all frequently asked questions, thus enabling you to scale with your customer support team
CognitiveQnA responds instantly in realtime, avoiding the frustration wait times, leading to increased customer satisfaction
CognitiveQnA can guide customers to get more information on related products or services and even cross sell new products and accept leads leading to additional revenue lines
No manual annotation, cutting edge deep learning algorithms
Minimal or none* additional training data required, CognitiveQnA works with high accuracy on standard FAQ's with a single question answer pair.
No manual annotation of data CognitiveQnA uses cutting edge algorithms to automatically annotate data which can be fine-tuned.
Pre bundled domain models boost the paraphrasing algorithms leading to greater breadth of coverage and increasing accuracy.
Natural conversations, design conversation journeys with OmniChannel capability
Conversational memory retention capability which enables follow on human like contextual conversations.
Intuitive feature rich drag and drop conversational workflow designer to orchestrate simple and complex journeys and with ease.
Out of the box support for social messaging channels, web and mobile via easy to bundle SDK’s
Generate synthetic variants automatically to further improve accuracy using CognitiveQnA's powerful paraphrasing algorithms.
Bidirectional contextual spell checking algorithms which correct user input leading to higher accuracy.
Disambiguation capability for ambiguous queries with guided user flows for clarification before responding.
Graceful failover to human agents in case for unclassified queries on both text and voice (IVR).
Measure virtual bot metrics by users, sessions, conversations across channels.
Scalable, on demand, autoscale infrastructure hosted on AWS platform with banking grade security & data privacy.
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